[ FreeCourseWeb.com ] Conflict Resolution training



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MP4 | Video: h264, 1280x720 | Audio: AAC, 48 KHz, 2 Ch

Genre: eLearning | Language: English | Duration: 13 lectures (1 hour, 26 mins) | Size: 672 MB

How to anticipate, understand and handle a conflict on a positive manner

What you'll learn



The subtle signs of conflicts before they are visible

Some hidden causes of conflicts

How perceptions and assumptions lead to conflicts

Human behavioural types and their impact on conflict

Steps to clarify a conflict

Communication as key element to solve conflicts

Best practices for conflict solving



Requirements



Open mind

sense of observation



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