Have a Nice Conflict-How to Find Success and Satisfaction in the Most Unlikely Places[Team Nanban][TPB]

Jossey-Bass | 1 edition (January 24, 2012) | Tim Scudder | 240 pages | PDF | 4 MB

DESCRIPTION:


How to successfully navigate and prevent conflict From the publishers of the popular Strength Deployment Inventory,
Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider
his career a success—he's his company's top revenue driver, and his take-charge attitude gets the job done.
However, when he is passed over for promotion—again—after losing two direct reports, who cite his abrasive style as
their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac,
an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each.

Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better
navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether.
Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the
relationships in his life—both at work and at home—improving.

Reveals a practical understanding of how conflict really works
Shows how to recognize its initial stages of conflict, how to navigate it better to diffuse a situation, and
how to understand the values of the other person to better frame your point for them
Provides guidance for moving beyond conflict to enhance relationships
Includes a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating
conflict triggers in ourselves and others

Anyone can profit from the tools in this book to understand and take control over conflict.


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