[ FreeCourseWeb.com ] Insiders Guide to Helpdesk, Desktop & Server Support



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MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch

Genre: eLearning | Language: English + .srt | Duration: 15 lectures (31m 1s) | Size: 78.2 MB

Learn how the different levels of IT support work, all the way from service desk to infrastructure and server support

What you'll learn:

The different levels of IT support and how they relate to each other

Service Level Agreements (SLAs) and how they are applied in real-world situations

How to set a secure password

Assessing user ability when dealing with incoming service requests



Requirements

To have a basic understanding of using a computer, i.e. home use



Description

On this course, you will learn how the different levels of IT support work, topics include the following:



* Service Level Agreements (SLAs)



Use Winrar to Extract. And use a shorter path when extracting, such as C: drive



ALSO ANOTHER TIP: You Can Easily Navigate Using Winrar and Rename the Too Long File/ Folder Name if Needed While You Cannot in Default Windows Explorer. You are Welcome ! :)



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