As the lucrative Easter season approaches, Seattle-based but nationally distributed Cavendish Chocolates, a three-generational family business known for its hand-crafted chocolates, faces tough times with changes in the industry and increasing competition, especially from aggressive and trendy ChocMate. Director of Operations Carter Daron recommends a move toward going fully automated, despite its initial automation changes having not reaped the desired turnaround in the company's sagging fortunes. Before doing so, company president/CEO Foster Cavendish wants to talk to the employees at the company's flagship factory in Sweetwater, Washington to get an "at the ground level" perspective of the already-made changes. Fearing that the employees will not be forthright to a Cavendish, he instead decides to send someone to the factory undercover to get that unfiltered perspective. He chooses his daughter, business graduate Erin Cavendish, who Foster was able to convince to work at the ...