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Publisher: McGraw-Hill; 2nd revised edition (March 20, 2003)
Language: English
ISBN-10: 0071410155
ISBN-13: 978-0071410151

The most comprehensive Six Sigma reference available, now revised and expanded. Completely rewritten and reorganized, this second edition of The Six Sigma Handbook covers all the basic statistics and quality improvement tools of the Six Sigma quality management system. This new edition reflects the developments in Six Sigma over the past few years and will help maintain the book's position as the leading comprehensive guide to Six Sigma. Key changes to this edition include:
New chapters on DFSS (Design for Six Sigma)
Minitab, the most popular statistical software for Six Sigma
Six Sigma philosophy and values
Flowcharting
SIPOC Coverage of the core problem-solving technique DMAIC (Define, Measure, Analyze, Improve, Control)
Dozens of downloadable, customizable Six Sigma work sheets
New material on important advanced Six Sigma tools such as FMEA (Failure Mode and Effects Analysis)

About the Author

Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center.