When Swiss-born Hugues Martin sees a small, run-down hotel in New York for the rough diamond it is, he transforms it into a beautiful boutique hotel of impeccable elegance, run with the precision and attention to detail he learned through his hotelier training in Europe.

Renowned for its unparalleled service, the Hotel Vendôme soon becomes the ideal New York refuge for the rich and famous, as well as a perfect home for Hugues' beautiful wife and their young daughter. But when his wife tires of his obsession for the hotel, she walks out on him for a notorious rock star, leaving Hugues a single parent to four-year-old Heloise.