Police Lieutenant Phoebe MacNamara found her calling at an early age when an unstable man broke into her family's home, trapping and terrorizing them for hours. Now she's Savannah's top hostage negotiator, defusing powderkeg situations with a talent for knowing when to give in-and when to jump in and take action. It's satisfying work-and sometimes those skills come in handy at home dealing with her agoraphobic mother, still traumatized by the break-in after all these years, and her precocious seven-year-old, Carly.