The worldwide communication landscape is constantly changing. Just a few years ago, hardly anyone knew what a smartphone was and terms like Telepresence were reserved for sci-fi movies. Now, as the evolution of Voice over IP (VoIP) continues, Cisco has transformed from a voice-centric certification focus to one of Collaboration. Collaboration now supports a more vast feature set, software, hardware, and knowledge base necessary to implement and maintain the system. Welcome to the real world, Neo!
Just as in the Cisco CCNA Routing and Switching courses, here you will gain the “tip of the iceberg” of a large spectrum of concepts and technologies that will aid you in your technology journey towards certification (CCNA/CCNP/CCIE Collaboration), or in implementing collaboration systems in the real world. By time you are done, you will have the knowledge necessary to understand and manage a Cisco CUCM, CME, and Unity-based system.