[ CoursePig.com ] Linkedin - De-Escalating Conversations For Customer Service

Torrent Details


[ CoursePig.com ] Linkedin - De-Escalating Conversations for Customer Service

NAME
[ CoursePig.com ] Linkedin - De-Escalating Conversations for Customer Service.torrent
CATEGORY
Other
INFOHASH
1cdd6eb786d17988db3ceadb5c259f86e7a14fd6
SIZE
642 MB in 40 files
ADDED
Uploaded on 14-01-2022 by our crawler pet called "Spidey".
SWARM
0 seeders & 0 peers
RATING
No votes yet.

Please login to vote for this torrent.


Description

[ FreeCourseWeb.com ] De-Escalating Conversations for Customer Service



If You Need More Stuff, kindly Visit and Support Us -->> https://FreeCourseWeb.com







Duration: 49m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 641 MB

Genre: eLearning | Language: English



Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but—with the right approach—you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.



If You Need More Stuff, kindly Visit and Support Us -->> https://DevCourseWeb.com



Get More Tutorials and Support Us -->> https://CourseWikia.com



We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...



Image error



Image error

Discussion

Comments 0

Post Your Comment

Files in this torrent

FILENAMESIZE
~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.en.srt2.2 KB
~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.mp419 MB
~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.en.srt6.2 KB
~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.mp449.2 MB
~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.en.srt5.1 KB
~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.mp441.5 MB
~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.en.srt6.5 KB
~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.mp451.8 MB
~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.en.srt5.2 KB
~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.mp439.9 MB
~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.en.srt4.4 KB
~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.mp433.9 MB
~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.en.srt3.6 KB
~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.mp428.7 MB
~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.en.srt3.8 KB
~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.mp429.8 MB
~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.en.srt2.3 KB
~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.mp417.8 MB
~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.en.srt4.7 KB
~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.mp434.2 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.en.srt4.6 KB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.mp436.1 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.en.srt3.2 KB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.mp425.3 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.en.srt4.5 KB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.mp434.5 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.en.srt4.4 KB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.mp435.4 MB
~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.en.srt4.8 KB
~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.mp436 MB
~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.en.srt4.7 KB
~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.mp434.1 MB
~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.en.srt4.4 KB
~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.mp433 MB
~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.en.srt3.7 KB
~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.mp428.7 MB
~Get Your Files Here !/Bonus Resources.txt386 B
~Get Your Files Here !/Glossary_De_Escalating_Conversations_Customer_Service/Exercise Files/Glossary.pdf29 KB
~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.en.srt4.3 KB
~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.mp433 MB

Alternative Torrents for 'CoursePig.com Linkedin DeEscalating Conversations for Customer Service'.

There are no alternative torrents found.