Udemy - Voice Of The Customer - Toolkit

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Udemy - Voice of the Customer - ToolkitUdemy - Voice of the Customer - Toolkit

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Udemy - Voice of the Customer - Toolkit.torrent
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Other
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df97307e9e326c11e17531af89db5d9fb188d3de
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374 MB in 51 files
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Uploaded on 14-02-2022 by our crawler pet called "Spidey".
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Description

[ FreeCourseWeb.com ] Voice of the Customer: Toolkit



If You Need More Stuff, kindly Visit and Support Us -->> https://FreeCourseWeb.com







MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz

Language: English | Size: 374 MB | Duration: 1h 7m



Tools to gather data on your customers to understand how they are currently experiencing your service / product.



What you'll learn

Voice of the customer

VOC tools

Lean Six Sigma

Lean Six Sigma Tools

Surveys

Interviews

Focus Groups

Requirements

No

Description

Understanding your customer is VITAL if you are to continue to provide them with a service or product that satisfies their needs and requirements. In an increasingly competitive and innovative marketplace, those companies that do not put their customers front and centre of their improvement efforts will be the ones left behind and, ultimately, won't be in the marketplace in the future. How can you improve your customer journey, your customer experience and how your customer views your products and service if you do not know what they are thinking?



In this course, we come at this from 2 angles. Firstly, identify how you can get customer data in front of you to start with. Secondly, what to do with that customer data once you have it. It is all about mapping this data, tracking it, cutting it up into segments etc. so you are truly aware of what your customer is thinking. We will cover the following



If You Need More Stuff, kindly Visit and Support Us -->> https://DevCourseWeb.com



Get More Tutorials and Support Us -->> https://CourseWikia.com



We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...



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Files in this torrent

FILENAMESIZE
~Get Your Files Here !/01 - Introduction/001 Introduction.mp44.8 MB
~Get Your Files Here !/01 - Introduction/001 Introduction_en.vtt1.4 KB
~Get Your Files Here !/01 - Introduction/002 What is the purpose of this course.mp412.1 MB
~Get Your Files Here !/01 - Introduction/002 What is the purpose of this course_en.vtt2.8 KB
~Get Your Files Here !/01 - Introduction/003 Disclaimer.mp4828.4 KB
~Get Your Files Here !/01 - Introduction/003 Disclaimer_en.vtt543 B
~Get Your Files Here !/01 - Introduction/39186320-February-Course-Promotions.pdf164.3 KB
~Get Your Files Here !/02 - Lean Six Sigma An overview/001 What is Lean Six Sigma.mp416.9 MB
~Get Your Files Here !/02 - Lean Six Sigma An overview/001 What is Lean Six Sigma_en.vtt2.7 KB
~Get Your Files Here !/02 - Lean Six Sigma An overview/002 DMAIC.mp421.2 MB
~Get Your Files Here !/02 - Lean Six Sigma An overview/002 DMAIC_en.vtt4.6 KB
~Get Your Files Here !/02 - Lean Six Sigma An overview/003 What are the benefits of LSS & the toolkit.mp412.6 MB
~Get Your Files Here !/02 - Lean Six Sigma An overview/003 What are the benefits of LSS & the toolkit_en.vtt2.3 KB
~Get Your Files Here !/02 - Lean Six Sigma An overview/004 Scenario to be used to explore the tools.mp46 MB
~Get Your Files Here !/02 - Lean Six Sigma An overview/004 Scenario to be used to explore the tools_en.vtt1.3 KB
~Get Your Files Here !/03 - Voice of the Customer tools/001 Introduction to Voice of the Customer.mp415 MB
~Get Your Files Here !/03 - Voice of the Customer tools/001 Introduction to Voice of the Customer_en.vtt2.4 KB
~Get Your Files Here !/03 - Voice of the Customer tools/002 Customer Segmentation.mp422.2 MB
~Get Your Files Here !/03 - Voice of the Customer tools/002 Customer Segmentation_en.vtt4.7 KB
~Get Your Files Here !/03 - Voice of the Customer tools/003 Customer Segmentation Demonstration.mp414.6 MB
~Get Your Files Here !/03 - Voice of the Customer tools/003 Customer Segmentation Demonstration_en.vtt5.9 KB
~Get Your Files Here !/03 - Voice of the Customer tools/004 Types and sources of customer data.mp427.3 MB
~Get Your Files Here !/03 - Voice of the Customer tools/004 Types and sources of customer data_en.vtt7.5 KB
~Get Your Files Here !/03 - Voice of the Customer tools/005 Interviews.mp438.7 MB
~Get Your Files Here !/03 - Voice of the Customer tools/005 Interviews_en.vtt8.7 KB
~Get Your Files Here !/03 - Voice of the Customer tools/006 Point of use observation.mp434.5 MB
~Get Your Files Here !/03 - Voice of the Customer tools/006 Point of use observation_en.vtt7.5 KB
~Get Your Files Here !/03 - Voice of the Customer tools/007 Focus groups.mp431.1 MB
~Get Your Files Here !/03 - Voice of the Customer tools/007 Focus groups_en.vtt6.8 KB
~Get Your Files Here !/03 - Voice of the Customer tools/008 Surveys.mp425.5 MB
~Get Your Files Here !/03 - Voice of the Customer tools/008 Surveys_en.vtt6.2 KB
~Get Your Files Here !/03 - Voice of the Customer tools/009 Kano Analysis.mp423.7 MB
~Get Your Files Here !/03 - Voice of the Customer tools/009 Kano Analysis_en.vtt4.2 KB
~Get Your Files Here !/03 - Voice of the Customer tools/010 Kano Analysis Demonstration.mp413.8 MB
~Get Your Files Here !/03 - Voice of the Customer tools/010 Kano Analysis Demonstration_en.vtt5.7 KB
~Get Your Files Here !/03 - Voice of the Customer tools/011 Critical to quality tree.mp423.3 MB
~Get Your Files Here !/03 - Voice of the Customer tools/011 Critical to quality tree_en.vtt4.7 KB
~Get Your Files Here !/03 - Voice of the Customer tools/012 Critical to quality tree Demonstration.mp46.5 MB
~Get Your Files Here !/03 - Voice of the Customer tools/012 Critical to quality tree Demonstration_en.vtt2.8 KB
~Get Your Files Here !/03 - Voice of the Customer tools/31571298-Critical-to-quality-tree.xlsx60 KB
~Get Your Files Here !/03 - Voice of the Customer tools/31571304-Kano-Analysis.xlsx59.8 KB
~Get Your Files Here !/03 - Voice of the Customer tools/31571314-Customer-segmentation.xlsx56.9 KB
~Get Your Files Here !/04 - Close out/001 Close out.mp420.6 MB
~Get Your Files Here !/04 - Close out/001 Close out_en.vtt3.6 KB
~Get Your Files Here !/04 - Close out/31001300-VOC-tookit-slidespptx.pdf1.4 MB
~Get Your Files Here !/04 - Close out/31001312-Kano-Analysis.xlsx59.6 KB
~Get Your Files Here !/04 - Close out/31001316-Critical-to-quality-tree.xlsx59.6 KB
~Get Your Files Here !/04 - Close out/31001318-Customer-segmentation.xlsx56.3 KB
~Get Your Files Here !/04 - Close out/31038442-Certificate.pptx93.1 KB
~Get Your Files Here !/04 - Close out/31039278-Additional-courses.pptx869.1 KB
~Get Your Files Here !/Bonus Resources.txt386 B

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