Trust and Safety (T&S) is quickly becoming a priority for all digital platforms and brands. A lack of T&S measures can lead to online toxicity, which can damage users’ digital wellness, brands’ reputation, and platforms’ ability to acquire, retain, and engage users. Companies seek out T&S leaders and operators to minimize such damages. However, the supply of T&S professionals falls short of the rapidly rising demand. In this first-of-its-kind course, instructor Tiffany Xingyu Wang provides a concrete pathway for T&S leaders to grow, and for aspiring ones to enter the field. Tiffany takes you through the benefits of investing in trust and safety, as well as ways to build internal visibility and alignment. She covers privacy and sustainability concerns, ways to drive safety by design, and techniques to scan challenges you may face. Plus, Tiffany steps you through building a T&S department and getting your organization’s C-suite on board with T&S.
The following course contains references to sensitive issues dealing with online behavior which may not be suitable for all audiences.
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~Get Your Files Here !/1. Introduction/001. Why companies need a Trust and Safety leader.en.srt
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~Get Your Files Here !/1. Introduction/001. Why companies need a Trust and Safety leader.mp4
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~Get Your Files Here !/2. Articulate Why Trust and Safety Matters/002. Benefits of investing in Trust and Safety.en.srt
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~Get Your Files Here !/2. Articulate Why Trust and Safety Matters/002. Benefits of investing in Trust and Safety.mp4
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~Get Your Files Here !/2. Articulate Why Trust and Safety Matters/003. Risks of not investing in Trust and Safety.en.srt
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~Get Your Files Here !/2. Articulate Why Trust and Safety Matters/003. Risks of not investing in Trust and Safety.mp4
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~Get Your Files Here !/2. Articulate Why Trust and Safety Matters/004. Importance of collaboration.en.srt
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~Get Your Files Here !/2. Articulate Why Trust and Safety Matters/004. Importance of collaboration.mp4
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/005. Start with the OASIS principles.en.srt
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/005. Start with the OASIS principles.mp4
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/006. Openness Build community policies with CMO.en.srt
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/006. Openness Build community policies with CMO.mp4
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/007. Accountability Build transparency reports with legal counsel and chief comms officer.en.srt
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/007. Accountability Build transparency reports with legal counsel and chief comms officer.mp4
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/008. Security Protect data and identities with chief privacy officer.en.srt
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/008. Security Protect data and identities with chief privacy officer.mp4
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/009. Innovation Drive Safety by Design with chief product officer.en.srt
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/009. Innovation Drive Safety by Design with chief product officer.mp4
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/010. Sustainability Lead digital sustainability with chief people officer.en.srt
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~Get Your Files Here !/3. Grow Internal Visibility and Alignment/010. Sustainability Lead digital sustainability with chief people officer.mp4
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~Get Your Files Here !/4. Scan the Challenges/011. Trust and Safety challenges vary by industries and stages.en.srt
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~Get Your Files Here !/4. Scan the Challenges/011. Trust and Safety challenges vary by industries and stages.mp4
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~Get Your Files Here !/4. Scan the Challenges/012. Scan the issues at hand.en.srt
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~Get Your Files Here !/4. Scan the Challenges/012. Scan the issues at hand.mp4
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~Get Your Files Here !/4. Scan the Challenges/013. Scan the human capital challenge.en.srt
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~Get Your Files Here !/4. Scan the Challenges/013. Scan the human capital challenge.mp4
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~Get Your Files Here !/4. Scan the Challenges/014. Scan the data and moderation tooling challenge.en.srt
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~Get Your Files Here !/4. Scan the Challenges/014. Scan the data and moderation tooling challenge.mp4
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~Get Your Files Here !/5. Build a Trust and Safety Department/015. Build a team Function and skills you need over the growth trajectory.en.srt
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~Get Your Files Here !/5. Build a Trust and Safety Department/015. Build a team Function and skills you need over the growth trajectory.mp4
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~Get Your Files Here !/5. Build a Trust and Safety Department/016. Build operations Community policy, analytics, and reporting.en.srt
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~Get Your Files Here !/5. Build a Trust and Safety Department/016. Build operations Community policy, analytics, and reporting.mp4
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~Get Your Files Here !/5. Build a Trust and Safety Department/017. Build enforcement 1 Human moderation vs. machine moderation.en.srt
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~Get Your Files Here !/5. Build a Trust and Safety Department/017. Build enforcement 1 Human moderation vs. machine moderation.mp4
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~Get Your Files Here !/5. Build a Trust and Safety Department/018. Build enforcement 2 Different methods of moderation technologies.en.srt
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~Get Your Files Here !/5. Build a Trust and Safety Department/018. Build enforcement 2 Different methods of moderation technologies.mp4
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~Get Your Files Here !/5. Build a Trust and Safety Department/019. Build enforcement 3 Measure content moderation effectiveness.en.srt
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~Get Your Files Here !/5. Build a Trust and Safety Department/019. Build enforcement 3 Measure content moderation effectiveness.mp4
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~Get Your Files Here !/6. Step into the C-Suite/020. Why your C-suite needs you.en.srt
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~Get Your Files Here !/6. Step into the C-Suite/020. Why your C-suite needs you.mp4
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~Get Your Files Here !/6. Step into the C-Suite/021. The CAPE Four habits to grow into a chief trust and safety officer.en.srt
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~Get Your Files Here !/6. Step into the C-Suite/021. The CAPE Four habits to grow into a chief trust and safety officer.mp4
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~Get Your Files Here !/6. Step into the C-Suite/022. Community Build a Trust and Safety brain trust.en.srt
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~Get Your Files Here !/6. Step into the C-Suite/022. Community Build a Trust and Safety brain trust.mp4
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~Get Your Files Here !/6. Step into the C-Suite/023. All hands Create a sense of urgency for Trust and Safety.en.srt
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~Get Your Files Here !/6. Step into the C-Suite/023. All hands Create a sense of urgency for Trust and Safety.mp4
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~Get Your Files Here !/6. Step into the C-Suite/024. P&L Manage the growth of your Trust and Safety teams.en.srt
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~Get Your Files Here !/6. Step into the C-Suite/024. P&L Manage the growth of your Trust and Safety teams.mp4
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~Get Your Files Here !/6. Step into the C-Suite/025. Executive alignment Align with leadership regularly.en.srt
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~Get Your Files Here !/6. Step into the C-Suite/025. Executive alignment Align with leadership regularly.mp4
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~Get Your Files Here !/7. Conclusion/026. Moving forward with Trust and Safety.en.srt
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~Get Your Files Here !/7. Conclusion/026. Moving forward with Trust and Safety.mp4
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~Get Your Files Here !/Bonus Resources.txt
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