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Linkedin - Creating Positive Conversations With Challenging Customers (2022) |
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Torrent Details |
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- NAME
- Linkedin - Creating Positive Conversations with Challenging Customers (2022).torrent
- CATEGORY
- Other
- INFOHASH
- 87d5d60af95a0b2afd1e063f9ca6ca845b1047fc
- SIZE
- 369 MB in 25 files
- ADDED
- Uploaded on 28-02-2022 by our crawler pet called "Spidey".
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Description |
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[ CourseWikia.com ] Creating Positive Conversations with Challenging Customers (2022)
If You Need More Stuff, kindly Visit and Support Us -->> https://CourseWikia.com
LinkedIn Learning
Duration: 30m 18s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 368 MB
Genre: eLearning | Language: English
What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction starts off on such a sour note? In this course, Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to properly apologize. Plus, learn how to approach real-world situations, such as billing issues, positioning controversial policies, and how to politely distance from hot-button issues like religion and politics to maintain a professional position.
If You Need More Stuff, kindly Visit and Support Us -->> https://FreeCourseWeb.com
Get More Tutorials and Support Us -->> https://DevCourseWeb.com
We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...
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Files in this torrent |
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| FILENAME | SIZE | |
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 | ~Get Your Files Here !/1. Introduction/001. Why telling a customer what you can do is important.en.srt | 2.1 KB |
 | ~Get Your Files Here !/1. Introduction/001. Why telling a customer what you can do is important.mp4 | 20 MB |
| ~Get Your Files Here !/2. Working with Difficult Customers/002. Be positive with customers, not provoking.en.srt | 3.8 KB |
| ~Get Your Files Here !/2. Working with Difficult Customers/002. Be positive with customers, not provoking.mp4 | 34.9 MB |
| ~Get Your Files Here !/2. Working with Difficult Customers/003. Pacing your customers.en.srt | 4.5 KB |
| ~Get Your Files Here !/2. Working with Difficult Customers/003. Pacing your customers.mp4 | 37.9 MB |
| ~Get Your Files Here !/2. Working with Difficult Customers/004. Ask your customers what else.en.srt | 4.9 KB |
| ~Get Your Files Here !/2. Working with Difficult Customers/004. Ask your customers what else.mp4 | 41 MB |
| ~Get Your Files Here !/3. Positive Positioning Skills/005. Use partnership language with customers.en.srt | 3.9 KB |
| ~Get Your Files Here !/3. Positive Positioning Skills/005. Use partnership language with customers.mp4 | 33.2 MB |
| ~Get Your Files Here !/3. Positive Positioning Skills/006. When you can't give the customer what they want.en.srt | 3.5 KB |
| ~Get Your Files Here !/3. Positive Positioning Skills/006. When you can't give the customer what they want.mp4 | 27.6 MB |
| ~Get Your Files Here !/3. Positive Positioning Skills/007. Positively prime customers.en.srt | 3 KB |
| ~Get Your Files Here !/3. Positive Positioning Skills/007. Positively prime customers.mp4 | 28.8 MB |
| ~Get Your Files Here !/3. Positive Positioning Skills/008. Words and phrases to avoid and choosing better options.en.srt | 3.4 KB |
| ~Get Your Files Here !/3. Positive Positioning Skills/008. Words and phrases to avoid and choosing better options.mp4 | 30.8 MB |
| ~Get Your Files Here !/4. Positive Positioning in Action/009. Positioning controversial policies.en.srt | 2.9 KB |
| ~Get Your Files Here !/4. Positive Positioning in Action/009. Positioning controversial policies.mp4 | 26.7 MB |
| ~Get Your Files Here !/4. Positive Positioning in Action/010. Issues with billing or customer rewards.en.srt | 4.9 KB |
| ~Get Your Files Here !/4. Positive Positioning in Action/010. Issues with billing or customer rewards.mp4 | 39.7 MB |
| ~Get Your Files Here !/4. Positive Positioning in Action/011. Politely distancing from hot topics.en.srt | 3.2 KB |
| ~Get Your Files Here !/4. Positive Positioning in Action/011. Politely distancing from hot topics.mp4 | 27.9 MB |
| ~Get Your Files Here !/5. Conclusion/012. Start, stop, continue exercise.en.srt | 2.2 KB |
| ~Get Your Files Here !/5. Conclusion/012. Start, stop, continue exercise.mp4 | 20.5 MB |
 | ~Get Your Files Here !/Bonus Resources.txt | 386 B |
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