ISO/IEC 20000-1 is the international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). It defines the best practices for the delivery of services to meet the needs of an organization and its customers, which has become increasingly necessary in today’s ever-evolving business world. Adopting this standard enables your organization to control risks and achieve business benefits and support the continual improvement of service delivery. In this course, instructor Mark Thomas helps you understand the scope, objectives, key terminology and high-level requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization, and the main elements of the certification process, with tips on how you can prepare. Learn how the ISO/IEC 20000-1 provides real, actionable, and valuable guidance on establishing, implementing, maintaining, and continually improving the service management system at your enterprise.
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~Get Your Files Here !/01 - Introduction/01 - Learning ISOIEC 20000.mp4
7.8 MB
~Get Your Files Here !/01 - Introduction/01 - Learning ISOIEC 20000.srt
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~Get Your Files Here !/01 - Introduction/02 - What this course is about.mp4
8.7 MB
~Get Your Files Here !/01 - Introduction/02 - What this course is about.srt
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/01 - Demystifying standards.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/01 - Demystifying standards.srt
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/02 - What is ISOIEC 20000.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/02 - What is ISOIEC 20000.srt
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/03 - The ISOIEC 20000 family of documents.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/03 - The ISOIEC 20000 family of documents.srt
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/04 - Evolution of ISOIEC 20000.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/04 - Evolution of ISOIEC 20000.srt
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/05 - Breakdown of the ISOIEC 20000 standard.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/05 - Breakdown of the ISOIEC 20000 standard.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/01 - The Service Management System (SMS) scope and structure.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/01 - The Service Management System (SMS) scope and structure.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/02 - Context of the organization.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/02 - Context of the organization.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/03 - Leadership.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/03 - Leadership.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/04 - Planning.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/04 - Planning.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/05 - Support of the SMS.mp4
23.8 MB
~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/05 - Support of the SMS.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/06 - Operation of the SMS.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/06 - Operation of the SMS.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/07 - Performance evaluation.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/07 - Performance evaluation.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/08 - Improvement.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/08 - Improvement.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/01 - Focus on operation of the SMS clause.mp4
9.1 MB
~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/01 - Focus on operation of the SMS clause.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/02 - Use the service portfolio to create value.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/02 - Use the service portfolio to create value.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/03 - Manage expectations with relationships and agreements.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/03 - Manage expectations with relationships and agreements.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/04 - Balance supply and demand when delivering services.mp4
10.4 MB
~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/04 - Balance supply and demand when delivering services.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/05 - Design, build, and transition services and components.mp4
16.7 MB
~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/05 - Design, build, and transition services and components.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/06 - Manage issue resolution and service fulfillment.mp4
16.1 MB
~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/06 - Manage issue resolution and service fulfillment.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/07 - Address assurance risks to availability and protection.mp4
14.3 MB
~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/07 - Address assurance risks to availability and protection.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/01 - Application of the guidance.mp4
18.3 MB
~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/01 - Application of the guidance.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/02 - Structure of the guidance.mp4
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/02 - Structure of the guidance.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/03 - Real-world application case study.mp4
25.4 MB
~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/03 - Real-world application case study.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/04 - Top tips and tricks.mp4
13.7 MB
~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/04 - Top tips and tricks.srt
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~Get Your Files Here !/06 - 5. ISO Certification/01 - What it means to be certified.mp4
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~Get Your Files Here !/06 - 5. ISO Certification/01 - What it means to be certified.srt
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~Get Your Files Here !/06 - 5. ISO Certification/02 - Certification path.mp4
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~Get Your Files Here !/06 - 5. ISO Certification/02 - Certification path.srt
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~Get Your Files Here !/07 - Conclusion/01 - Next steps.mp4
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~Get Your Files Here !/07 - Conclusion/01 - Next steps.srt
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~Get Your Files Here !/Bonus Resources.txt
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