[ FreeCourseWeb.com ] Service design: fundamentals & tools
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Instructors: Thibault Dubois
6 sections • 26 lectures • 1h 48m total length
Video: MP4 1280x720 44 KHz | English + Sub
Updated 6/2022 | Size: 1.5 GB
Create better user experiences through service design.
What you'll learn
Acquire a thorough understanding of what service design is and why it is needed.
Develop a service design mindset by applying the six service design patterns
The ability to confidently create and apply service design personas
The ability to confidently create and apply service design prototypes
The ability to confidently create and apply service customer journey maps
The ability to confidently create and apply other tools such as service blueprints, technical designs, stakeholder maps, etc...
Requirements
This course is an introduction to service design and doesn't require any prior knowledge.
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