Language: English | Size: 1.62 GB | Duration: 4h 4m
Learn Amazon Connect from basics to advanced
What you'll learn
Amazon Connect fundamentals to advanced for setting up a cloud contact center solution for voice and chat
Integrating Amazon Lex with Amazon Connect to build an intelligent contact center
In depth understand of Amazon Connect core concepts such as contact flows, Queues, routing profiles, etc. with use cases and examples
Basics of other AWS products such as Polly, Lambda, Lex, S3, IAM, etc
Understanding of additional concepts like SSML, Tasks,
Requirements
No prior experience to AWS or Amazon Connect is required
You can use any computer (MAC, PC or Linux) with latest version of Google Chrome or Mozilla Firefox or Microsoft Edge
Willingness to learn a cutting edge technology
Description
Amazon Connect is a highly scalable cloud based contact center solution that can be quickly built and deployed with only a few clicks. It includes both voice and chat providing an Omnichannel experience for the customers. You can build an intelligent contact center using Amazon Connect that can understand natural language like a human so that your customers don't have to press buttons on their keypad, instead say what they want.In this course, you will learn Amazon Connect from the basics to some of the advanced concepts that will help you to build an intelligent contact center. By the end of this course you will be confident to design and setup an Amazon Connect contact center solution. This course is not about learning just Amazon Connect. We will build an intelligent contact center solution that can understand Natural Language so your customers can simply say what they want and don’t have to press different buttons on their keypad.So in order to setup such a sophisticated contact center solution, we are going to use a few other AWS products in addition to Amazon Connect such as Amazon Lex, AWS Lambda, Dynamo DB, CloudWatch and so on as a part of this journey. This also means that by the end of this course you will have a basic understanding of all these products in addition to learning Amazon Connect in depth. I will be covering everything right from the basics including an overview of AWS and will guide you step by step on the setup and configuration. So you don’t need any prior experience or knowledge with Amazon Connect or any other AWS products.
Overview
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~Get Your Files Here !/1 - Introduction/1 - Welcome English.vtt
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~Get Your Files Here !/1 - Introduction/1 - Welcome.mp4
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~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect English.vtt
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~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect.mp4
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~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model English.vtt
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~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model.mp4
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~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing.txt
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction English.vtt
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction.mp4
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda pricing.txt
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch English.vtt
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch.mp4
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect English.vtt
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect.mp4
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - List of available contact attributes and their JSONPath reference.txt
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~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/4 - AWS Lambda Quiz.html
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~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview English.vtt
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~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview.mp4
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~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table English.vtt
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~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table.mp4
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~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - LambdaCode.txt
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~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function English.vtt
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~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function.mp4
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction English.vtt
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction.mp4
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Pricing.txt
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex English.vtt
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex.mp4
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How do I display caller contact attributes in an Amazon Connect screenpop.txt
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How to use Lex session attributes.txt
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice English.vtt
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice.mp4
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat English.vtt
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat.mp4
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~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/5 - Amazon Lex Quiz.html
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~Get Your Files Here !/2 - Setup and Overview/1 - Setup and Overview Quiz.html
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~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview English.vtt
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~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview.mp4
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~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance English.vtt
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~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance.mp4
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~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number English.vtt
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~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number.mp4
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~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface English.vtt
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~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface.mp4
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~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview English.vtt
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~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview.mp4
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~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles English.vtt
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~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles.mp4
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~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations English.vtt
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~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations.mp4
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~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles English.vtt
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~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles.mp4
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~Get Your Files Here !/3 - Core Concepts/2 - Core Concepts Quiz.html
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~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview English.vtt
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~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview.mp4
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~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction Creating a basic IVR flow.mp4
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~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction English.vtt
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~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow English.vtt
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~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow.mp4
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~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes English.vtt
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~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact attributes list.txt
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~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes.mp4
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~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option English.vtt
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~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option.mp4
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~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow English.vtt
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~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow.mp4
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~Get Your Files Here !/4 - Contact Flows Part 1/3 - Contact Flows Quiz.html
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback English.vtt
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback.mp4
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations English.vtt
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations.mp4
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Real English.vtt
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Realtime metrics and reporting.mp4
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting English.vtt
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting.mp4
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~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historical report limits.txt
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~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows English.vtt
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~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows.mp4
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~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows English.vtt
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~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows.mp4
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~Get Your Files Here !/6 - Contact Flows Part 2/24 - Configuring agenttoagent transfer using extensions.txt
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~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects English.vtt
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~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects.mp4
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~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML English.vtt
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~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML.mp4
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~Get Your Files Here !/7 - Amazon Polly and SSML/25 - SSML tags supported by Amazon Connect.txt
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~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support English.vtt
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~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support.mp4
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~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat English.vtt
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~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat.mp4
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~Get Your Files Here !/8 - Amazon Connect Chat/28 - Amazon Connect Chat UI examples GitHub link.txt
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~Get Your Files Here !/8 - Amazon Connect Chat/28 - How to pass customers display name when chat initializes.txt
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~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website English.vtt
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~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website.mp4
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~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations English.vtt
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~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations.mp4
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~Get Your Files Here !/9 - Tasks/30 - Tasks English.vtt
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~Get Your Files Here !/9 - Tasks/30 - Tasks Introduction.mp4
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