FILENAME SIZE ~Get Your Files Here !/01 - Introduction/01 - Customer service email is not dead.mp4 2.9 MB ~Get Your Files Here !/01 - Introduction/01 - Customer service email is not dead.srt 1.2 KB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/01 - Read emails analytically.mp4 8.3 MB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/01 - Read emails analytically.srt 5.3 KB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/02 - Anticipate follow-up questions.mp4 7.6 MB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/02 - Anticipate follow-up questions.srt 5.3 KB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/03 - Answer all of the customer's questions.mp4 7.6 MB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/03 - Answer all of the customer's questions.srt 5.4 KB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/04 - Answer difficult questions confidently.mp4 8.2 MB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/04 - Answer difficult questions confidently.srt 5.8 KB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/05 - Challenge Answer a difficult question.mp4 2.9 MB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/05 - Challenge Answer a difficult question.srt 1.4 KB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/06 - Solution Answer a difficult question.mp4 2.1 MB ~Get Your Files Here !/02 - 1. Answer the Customer's Question/06 - Solution Answer a difficult question.srt 1004 B ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/01 - Explain your process to the customer.mp4 7.6 MB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/01 - Explain your process to the customer.srt 5.1 KB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/02 - Paraphrase the customer's situation.mp4 6.4 MB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/02 - Paraphrase the customer's situation.srt 4.7 KB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/03 - Acknowledge the customer's feelings.mp4 11.5 MB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/03 - Acknowledge the customer's feelings.srt 7.5 KB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/04 - Challenge Demonstrate you've read the customer's email.mp4 2.9 MB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/04 - Challenge Demonstrate you've read the customer's email.srt 1.4 KB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/05 - Solution Demonstrate you've read the customer's email.mp4 2.9 MB ~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/05 - Solution Demonstrate you've read the customer's email.srt 1.5 KB ~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/01 - Use personal pronouns.mp4 10.7 MB ~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/01 - Use personal pronouns.srt 7.3 KB ~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/02 - Make your writing more like speaking.mp4 10.6 MB ~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/02 - Make your writing more like speaking.srt 7.2 KB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/01 - When and how to apologize.mp4 7.3 MB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/01 - When and how to apologize.srt 5.1 KB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/02 - What to write after you apologize.mp4 5 MB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/02 - What to write after you apologize.srt 3.2 KB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/03 - Avoid insincere wording.mp4 9.3 MB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/03 - Avoid insincere wording.srt 5.5 KB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/04 - When to empathize.mp4 10.1 MB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/04 - When to empathize.srt 6.4 KB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/05 - Challenge Write an apology email.mp4 3.5 MB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/05 - Challenge Write an apology email.srt 1.6 KB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/06 - Solution Write an apology email.mp4 2.6 MB ~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/06 - Solution Write an apology email.srt 1.7 KB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/01 - Use the template as a starting point.mp4 8.3 MB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/01 - Use the template as a starting point.srt 6 KB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/02 - Make templates customizable.mp4 8 MB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/02 - Make templates customizable.srt 6.4 KB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/03 - Build rapport.mp4 7.5 MB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/03 - Build rapport.srt 4.7 KB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/04 - Challenge Use a template to write a customized reply.mp4 2.5 MB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/04 - Challenge Use a template to write a customized reply.srt 1.2 KB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/05 - Solution Use a template to write a customized reply.mp4 4.2 MB ~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/05 - Solution Use a template to write a customized reply.srt 2.6 KB ~Get Your Files Here !/07 - Conclusion/01 - Continue to sharpen customer service email skills.mp4 3.9 MB ~Get Your Files Here !/07 - Conclusion/01 - Continue to sharpen customer service email skills.srt 2.7 KB ~Get Your Files Here !/Bonus Resources.txt 386 B
