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Udemy - Customer Support Technology And Finance |
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Torrent Details |
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Description |
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[ DevCourseWeb.com ] Customer Support Technology & Finance
If You Need More Stuff, kindly Visit and Support Us -->> https://DevCourseWeb.com
Published 9/2023
Created by Govindraj Shetty
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 11 Lectures ( 2h 40m ) | Size: 2 GB
Manager Module 2 By the Customer Support School
What you'll learn
Understand the types of technologies commonly used in Support Centers
Understand the type of Support Tool available
Selecting the Helpdesk Technology Process to gain insights into the decision-making process
Evaluate and use a Customer Support Tool Scorecard to assess the suitability of different support tools
Explore the role of a Support Manager/Head in Financial Management within a Support Center
Identify and measure Key Performance Indicators (KPIs) for a Support Manager/Head in Financial Management
Define and comprehend the concept of "cost per contact" and its significance as a vital metric in Support Center operations
Explore the concept of Return on Investment (ROI) and learn how to calculate it in the context of support center investments
Understand how to write Business case to justify investment from Management Team
Learn how to Budget a Customer Support Center
Requirements
Basic knowledge of Customer Support Service
If You Need More Stuff, kindly Visit and Support Us -->> https://CourseWikia.com
Get More Tutorials and Support Us -->> https://FreeCourseWeb.com
We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...
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Files in this torrent |
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| FILENAME | SIZE | |
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 | ~Get Your Files Here !/1. Technology & Service Support/1. Type of Technologies used in Support Center.mp4 | 85.3 MB |
| ~Get Your Files Here !/1. Technology & Service Support/2. Type of Support Channels used in Support Center.mp4 | 150.7 MB |
| ~Get Your Files Here !/1. Technology & Service Support/3. 10 Best Customer Support software.mp4 | 53.1 MB |
| ~Get Your Files Here !/1. Technology & Service Support/4. Case Study 1 Selecting the Helpdesk Technology Process to gain insights.mp4 | 443 MB |
 | ~Get Your Files Here !/1. Technology & Service Support/4.1 Finance - Bulding Business Case Zendesk.xlsx | 317.5 KB |
| ~Get Your Files Here !/1. Technology & Service Support/5. Case Study 2 Use Score Card to select Support Help Desk Vendor.mp4 | 471.2 MB |
| ~Get Your Files Here !/1. Technology & Service Support/5.1 Technology - Customer_Support_Tool_Scorecard.xlsx | 102.8 KB |
| ~Get Your Files Here !/1. Technology & Service Support/6. Section 1 Assignment.mp4 | 26.8 MB |
 | ~Get Your Files Here !/1. Technology & Service Support/7. Section 1.html | 148 B |
| ~Get Your Files Here !/2. Customer Support Financial Management/1. Role Customer Support Manager & KPI in Financial Management.mp4 | 88.4 MB |
| ~Get Your Files Here !/2. Customer Support Financial Management/2. Case Study 3 How to Prepare a Business case for Help Desk system.mp4 | 300.1 MB |
| ~Get Your Files Here !/2. Customer Support Financial Management/3. Case Study 4 How to Prepare a Business case for Support Quality Tool.mp4 | 113.1 MB |
| ~Get Your Files Here !/2. Customer Support Financial Management/4. Case Study 5 How to prepare Support Budget and understand Cost Per Ticket.mp4 | 226 MB |
| ~Get Your Files Here !/2. Customer Support Financial Management/4.1 Finance - Anticipated Support Budget.xlsx | 187.9 KB |
| ~Get Your Files Here !/2. Customer Support Financial Management/5. Section 2 Assignment.mp4 | 32.3 MB |
| ~Get Your Files Here !/2. Customer Support Financial Management/6. Section 2.html | 148 B |
 | ~Get Your Files Here !/Bonus Resources.txt | 386 B |
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